Get Your Call Center Officially Operating: Everything You Need to Know About PSEB Registration

Ready to set up your call center in Pakistan? Here’s a step-by-step guide to smoothly navigating the PSEB registration process:

Registration Steps:

  1. Create Your Account:

    • Visit the PSEB Registration Portal and click “Signup.”
    • Provide the required information to receive login credentials via email.
  2. Complete the Online Form:

    • Access the “New Call Center Registration” form using your login details.
    • Fill out all fields accurately and comprehensively.
    • Upload the initial required documents (CNICs of all Directors/Shareholders/Partners/Proprietor).
    • Submit the form for initial PSEB approval.
  3. Fee Payment and Final Approval:

    • Upon receiving initial approval, deposit the requisite registration fee.
    • Upload proof of payment (receipt) and submit for final approval.
  4. Provisional Letter:

    • Once payment is verified, PSEB typically issues a provisional letter within 2-5 working days (valid for 60 days).
  5. Physical Verification and Confirmation:

    • PSEB will conduct a physical verification and site inspection of your call center premises.
    • You’ll be required to submit a request for verification and upload additional documents (listed below).
    • Upon successful verification, PSEB will confirm your registration.

Required Documents (Initial):

  • Scanned copies of CNICs (both sides) of all Directors/Shareholders/Partners/Proprietor

Required Documents (Verification):

  • Scanned copy of Business NTN
  • Passports of foreign national Directors/Shareholders/Partners (if applicable)
  • Memorandum and Articles of Association (SECP registered companies)
  • Form 29 (SECP registered companies)
  • Incorporation certificate (SECP registered companies)
  • Partnership deed (Partnership-based firms)
  • Firm registration certificate (registered firms)
  • Business Bank Statement of the preceding six months
  • OR
  • Business Bank Account Letter/Certificate (new accounts)

Additional Tips:

  • Accuracy is key: Ensure all information is correct and complete to prevent delays.
  • Prepare documents in advance: Have scans of required documents ready for upload.
  • Stay updated: Monitor emails for PSEB’s communication regarding your application status.
  • Refer to PSEB guidelines: Consult the official PSEB website for detailed instructions if needed.

By successfully registering with PSEB, your call center can officially operate and contribute to Pakistan’s growing IT and telecommunications sector.